Cancellation and refunds.

Cancellation by the Customer:

  • Notice Period: Customers can cancel or reschedule a booking free of charge by providing at least 48 hours’ notice before the scheduled appointment.

  • Late Cancellations: Cancellations made within 24-48 hours of the appointment will incur a charge of 50% of the quote.

  • Same-Day Cancellations: If a cancellation is made less than 24 hours before the appointment, the client will incur a fee amounting to the full quote.

Cancellation by CPM:

In the rare event that the company needs to cancel or reschedule a booking, customers will be informed as soon as possible, and an alternative date will be offered.

If rescheduling is not suitable and pre-payment has been made, then a full refund will be issued.

Service Issues: 
If a customer is dissatisfied with the cleaning service due to genuine quality concerns, they must notify the company within 24 hours of the service. The company will offer either:

  • A complimentary re-clean, or

  • A partial/full refund, depending on the circumstances. Refunds will be processed within 5-7 business days using the original payment method.

  • Non-Refundable Situations: Refunds will not be issued if the cleaning team is unable to access the property due to customer-related issues (e.g., locked doors, no access codes, or no one present to provide entry).

Deposits (if applicable):

  • Deposits are non-refundable if cancellations are made within 48 hours of the scheduled appointment.

Our operational policies.

Health & Safety

We prioritise the safety of our team, clients, and the public. Risk assessments are carried out for all tasks, and our staff are trained to use tools and equipment safely. We comply with the Health and Safety at Work Act 1974 and always ensure a safe working environment.

Insurance

We are fully insured for:

  • Public Liability: Protecting against damage or injury to third parties.

  • Professional Indemnity: Ensuring quality in our work.

  • Building Coverage: Protecting against damage onsite.

Environmental Commitment

We are dedicated to reducing our environmental impact by recycling materials where possible, disposing of waste responsibly through licensed carriers and minimising energy usage and our carbon footprint.

Employee Conduct & Training

Our team operates with professionalism and respect. Staff undergo regular training to maintain high standards and stay updated on industry regulations. If subcontractors are required, we will carefully vet them to ensure they meet our standards for qualifications, insurance, and work quality. All work is closely monitored to maintain excellence.

Compliance with Regulations

All our work adheres to UK Building Regulations, fire safety standards, and other legal requirements. Gas and electrical services are certified by qualified professionals.

Waste Management

We responsibly manage waste by:

  • Recycling and segregating waste where possible.

  • Using licensed waste carriers for disposal.

Equipment Maintenance

Our tools and machinery are regularly inspected and maintained to ensure safety and reliability. Faulty equipment is repaired or replaced immediately.

At Clark Property Maintenance, our policies reflect our commitment to professionalism, safety, and customer satisfaction. If you have any questions, please contact Niallcpm@outlook.com or 07449510910.

policies for our customers.

Customer Service

We aim to exceed customer expectations by:

  • Providing clear communication on costs, timelines, and services.

  • Addressing inquiries and complaints promptly and professionally.

Complaint Handling

We take complaints seriously. Clients can contact us via phone or email, and we will:

  • Acknowledge complaints within 48 hours.

  • Investigate thoroughly and resolve issues promptly.

Anti-Fraud & Corruption

We operate with integrity and a zero-tolerance approach to fraud or unethical behaviour. Clients and staff are encouraged to report concerns for us to investigate and resolve any issues.

Accessibility & Equality

Our services are inclusive and accessible to all. We make accommodations for clients with accessibility needs and comply with the Equality Act 2010.

Data Protection

We handle client information responsibly and securely in line with GDPR guidelines. Data is stored safely, and we never share it without permission.